Shipping

  • Most pieces of jewellery by Beth Chesser are made to order and therefore require 4-6 weeks for completion but please do get in touch if you have a special occasion and we’ll try our best to expedite the order.

  • We offer free UK delivery (except to NI, see why below). All items are sent via Royal Mail Special Delivery which includes full tracking and insurance and requires a signature from the recipient or someone at your address.

  • For international orders, please feel free to contact us for information on available shipping methods and any applicable taxes.

  • Unfortunately, sales to the EU and Northern Ireland are not possible at the moment due to the updated GPSR compliance. As a small business we are currently looking into whether it’s viable to offer shipping to these countries so please do email hello@bethchesser.com if you are interested in ordering a piece of jewellery - this will help us to gauge interest and hopefully offer shipping there soon.

  • If you have any specific questions about delivery to your country, please do reach out. We’d be more than happy to help: hello@bethchesser.com

Returns & Exchanges

Your happiness with your jewellery is extremely important to Beth. Should something not feel quite right, we offer an exchange or credit note within 30 days of your purchase date, as required under UK consumer law.

For a full refund, items bought through this website can be returned within 14 working days of delivery, provided they're unworn, undamaged, and sent back in their original packaging. Beyond that 14-day window, we're only able to offer an exchange or credit note rather than a refund.

Please note that the following cannot be refunded or exchanged:

  • Made-to-order pieces

  • Bespoke or commissioned designs

  • Any customised item, including resized rings, altered chain lengths, or engraved pieces

To arrange a return, please email hello@bethchesser.com and we'll send you full instructions.

We recommend sending returns via a trackable, insured courier such as Royal Mail Special Delivery. Return postage is not covered by us, so please note that shipping costs are payable by you.

To protect against fraud, refunds are always returned via your original payment method, and are processed within 7 days of the return reaching us.